Sandyhills Bay Touring & Camping Terms & Conditions

Last updated: 12/05/2026. These terms apply to touring, camping and seasonal pitch bookings at Sandyhills Bay.

These terms and conditions apply to bookings of touring caravan, motorhome and tent pitches (including seasonal pitches, where available) at Sandyhills Bay Holiday Park. Self-catering and glamping bookings are covered under a separate set of terms at /sandyhills-bay/terms-and-conditions/.

It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival. Advance bookings are advisable, especially for Easter, Bank Holidays and during the July/August high season.

1. Booking & Payment

A non-refundable booking deposit of £30 is payable by debit or credit card at time of booking. The balance is due 28 days before arrival. Last-minute bookings (within 28 days of arrival) are payable in full at time of booking. Reminders are sent out by email where we have an email address on file.

Nightly charges are based on 2 persons (over 5 years of age) with a touring caravan or motorhome and one vehicle. Additional charges apply for extra persons, additional cars, dogs and awnings. Please see our current charges online.

2. Cancellation & Refunds

We do not offer cancellation insurance and strongly advise you to take out appropriate insurance. All cancellations must be confirmed by email or letter.

If you cancel before your holiday starts you will receive a refund according to the following scale:
– Cancellation 0 to 14 days before arrival and non-arrivals: no refund
– Cancellation 15 to 28 days before arrival: 25% refund
– Cancellation 29 to 56 days before arrival: 50% refund
– Cancellation 57 days or more before arrival: full refund

The £30 deposit is non-refundable, as this covers admin and paperwork involved in processing the cancellation.

In extreme circumstances we may need to alter, amend or cancel your booking. We’ll contact you as soon as possible and you may be offered an alternative or full refund. We do not pay compensation for cancellations due to Force Majeure.

No refunds are offered for early departures from the park.

3. Arrival, Pitch Allocation & Departure

Pitches are available from 1pm on day of arrival. If your pitch is available, you can check in sooner. If it isn’t, you’re welcome to use park facilities while you wait. Please ensure you vacate the pitch by 11am on day of departure.

If you intend to arrive after 5pm on the arrival day, please telephone the park so we can make arrangements for late arrival.

The care of your pitch is your responsibility for the duration of your stay and it must be left clean and tidy.

4. Use of Pitches

If you book a particular pitch, this does not guarantee that you’ll be able to stay on the specific pitch, or (exceptionally) on the same pitch for the duration of your stay. If we need to move you to a different pitch during your booking which is at a lower rate than the rate at which you booked, we will refund you the difference.

There is no guarantee that pitch bookings can be extended beyond the dates originally booked. Please contact reception as soon as possible to avoid disappointment.

Some pitches on our park are all natural grass. They will wear due to use during the year and the weather. Your pitch will be usable but may not look exactly like the website pictures, which were taken at the beginning of the season.

We are a holiday park, so we don’t accept bookings for stays related to work, residential use, or as a base to travel to work.

5. Vehicles, Awnings & Units

Position your touring caravan or motorhome with the tow bar facing the road. If you’re putting up an awning, it must be on the right-hand side of the unit when facing the unit. The company doesn’t take responsibility for any damage to awnings caused by bad weather, it’s at your own risk.

Awnings are subject to an additional charge.

All vehicles on the park must abide by the park’s 10mph speed limit and be taxed, insured and have a valid MOT. Learner drivers are not permitted on the park.

Quad bikes, mini mopeds, scooters and any other motorised off-road toys or farming vehicles aren’t permitted on the park. Jet skis aren’t allowed on the park or in the bay.

6. Occupancy & Group Bookings

The pitch charge is based on 2 persons over 5 years and one vehicle. Additional charges apply for extra persons, additional cars and dogs.

We don’t accept bookings from customers aged 17 or under. All bookings must include a person aged at least 18.

Group bookings are accepted as long as you check with us beforehand. When paying deposits, please provide the names of those you’re booking for.

7. Dogs & Pets on the Touring Field

Dogs are charged at a nightly rate. No puppies. Animals other than dogs require specific permission from the park.

– Dogs must be kept on a lead at all times on the park, beach and nearby paths
– Please clean up after your dog (doggy bags available in the shop)
– Dogs found chasing farm animals will result in the dog and owners being asked to leave the park
– If we feel a dog is causing a nuisance, you’ll be required to remove it

Assistance dogs are welcome (with Identification Book or appropriate evidence from Assistance Dogs UK) and are exempt from charges. They must be kept on a lead and wear a collar with identity tag. A responsible adult must clean up after the dog. Assistance dogs are allowed in all park facilities.

8. Park Rules, Noise & Behaviour

This is a family park. Out of respect for fellow visitors, noise should be kept to a minimum from 10.30pm, with absolute quiet between midnight and 8am.

We reserve the right to terminate bookings where customers are noisy, offensive, disruptive or commit a serious breach of these terms.

We don’t allow the use or storage of firearms, weapons or illegal substances on park.

All park facilities are strictly non-smoking. Anyone found smoking will be asked to leave.

The park takes its responsibility to prevent underage consumption of alcohol seriously. Anyone who appears under 25 will be asked for photographic ID. We accept passport, photo driving licence or valid identification card.

9. Use of Park Facilities

Laundry: facilities include a sink, iron and ironing board. Washing machine and tumble dryer are coin-operated, coins are available from the shop. Washing lines aren’t permitted at pitches.

Fires and BBQs: no open fires or fire pits anywhere on the park or beach. Raised purpose-built BBQs are allowed. Small disposable BBQs must be raised off the ground. No BBQs inside tents. Disposable BBQs may only be placed in the bins provided, and only once cold.

Drones: in accordance with the Civil Aviation Authority’s Drone Code, the use of drones on the holiday park is strictly prohibited.

10. Beach Access, Tides & Safety

The beach at Sandyhills Bay is accessible directly from the park via dune-edge paths and is a public beach not under the park’s management. The Solway Firth has a significant tidal range and tides can come in quickly. Guests are responsible for their own safety on the beach, including supervising children at all times, checking tide times before setting out, and exercising appropriate caution when swimming, paddling or walking the causeway to Rough Island. The park is not liable for any injury, loss or accident occurring on the beach or in the surrounding tidal waters.

11. Seasonal Pitches, Specific Terms

[CLIENT TO CONFIRM: whether seasonal pitches are offered at Sandyhills Bay, and if so the specific terms — season length, payment schedule, pitch occupancy when not on site, end-of-season removal of caravans and equipment.]

12. Liability

We cannot accept responsibility for temporary non-function of facilities, withdrawal of an activity, or for theft, damage or injury caused during your stay. All persons, cars and vehicles, and their contents, enter the grounds at the owner’s risk. Wardens reserve the right to refuse entry or request customers to leave.

You are responsible for your personal possessions on park. If you leave any personal possessions behind, we’ll try to return them, subject to a minimum fee of £10 plus packaging and postage.

Additional needs: Guests with additional needs are welcome at all our parks. However, certain pitches may not be suitable. If you or someone in your party has additional needs, please tell us before booking so we can try to ensure the pitch is suitable.

13. Force Majeure

Circumstances amounting to force majeure include any event we could not, even with due care, foresee or avoid. These include destruction or damage through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Also included: riots or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

14. Data Protection

[CLIENT TO CONFIRM: data protection clause or link to Privacy Policy.]

15. Governing Law

[CLIENT TO CONFIRM: typically “these terms are governed by the laws of Scotland”.]

16. Contact & Complaints

We like all our customers to have an enjoyable holiday with us, but sometimes things may go wrong. If this happens, please notify reception staff immediately so we can help.

If you decide to stay and don’t give us the opportunity to put things right at the time, you won’t be entitled to a refund.

Brochure and website accuracy: we’ve taken every care to make sure details are correct, but cannot accept responsibility for errors.

VAT: all tariffs include VAT at the current rate.

For all enquiries:
Brighouse Bay Holiday Park, Borgue, Kirkcudbright, DG6 4TS
01557 870 267
info@gillespie-leisure.co.uk